Positions, Roles, Activities and Competencies

Deputy Director (Digital/ IT) - Ministry of Health and Family Welfare
Role Label Role Description Competencies
Drive end-to-end integrations of the NDHM system with existing health infrastructure
Competency Label Competency Level Competency Type
Technology Infrastructure Management and Integration Level 4 Functional
Technology Application Level 3 Functional
Strategic Thinking Level 4 Behavioural
Manage end-to-end service delivery and continuity of services for all involved stakeholders in the NDHM ecosystem in a specific state/UT. This includes troubleshooting all IT/technology-related issues from all stakeholders interacting with the NDHM ecosystem by setting-up and managing a 24/7 helpdesk/call centre, and a grievance redressal system.
Competency Label Competency Level Competency Type
Stakeholder Management and Engagement Level 4 Functional
Planning and Coordination Level 3 Behavioural
Communication Skills Level 3 Behavioural